Patient Rights

1. Right to Receive Treatment

• To receive competent treatment regardless of race, religion, age, gender, and social status.
• Immediate care for cases identified as emergencies.

2. Right to Information and Health Education

• Information regarding the healthcare services and facilities available.
• Clear and complete information about diagnosis from the responsible medical practitioner, including:
  • The diagnosis and treatment plan.
  • Procedures and care to be undertaken.
  • Risks associated with treatment.
  • Alternative treatment options.
  • Costs of care and treatment.
• Health advice.

3. Right to Choose Treatment Methods

• To accept or decline the recommended treatment methods.
• To obtain opinions and advice from other parties at any time.
• To choose whether to participate as a subject in medical research or clinical studies.

4. Right to Privacy and Confidentiality

• Patient dignity and confidentiality are respected.
• Personal medical records are kept confidential.

5. Right to a Healthy and Safe Environment

• To be treated in a comfortable and safe environment.

6. Right to Submit Complaints

• To make complaints without being denied the right to treatment.

Responsibilities Of Patients/Next-Of-Kin

1. Comply with hospital policies and regulations.
2. Provide accurate and honest information regarding medical history, including any medications taken.
3. Be cooperative towards healthcare staff, especially regarding the management of medical records within PPUM.
4. Be responsible for personal safety and belongings.
5. Adhere to treatment plans.
6. Respect the rights and privacy of other patients.
7. Refrain from disturbing or interrupting patient care.
8. Preserve the cleanliness and safety of the hospital environment.
9. Comply with verbal or written instructions issued while on PPUM premises.
10. Ensure attendance for medical appointments or clinical reviews.
11. Be responsible for any equipment and facilities used.
12. Settle medical bills.